Do not depend on Wm K. Walthers to supply you with all the Con-Cor Trains
Walthers has dropped the ball!
Please advise your model railroading friends, and most importantly the
retail dealers where you shop that they CAN GET the 2000 products
currently available in the Con-Cor Trains product line directly from
Con-Cor for you.
For model railroaders that do not have a local retailer convenient
to them, you are most welcome to order directly from the Con-Cor Trains
website, or using our Consumer toll free number 1-888-255-7826
which is available Monday-Friday 8am to 3:45pm Mountain Time Zone.
Now we want to point out that Walthers is a good company, and has
always supported the hobby, remember their famous promotion that
said “Your Dealer can get it from Walthers”?
But now it appears that they have changed their policy so that
is no longer true, so while you can get some of the Con-Cor line
from Walthers you cannot get it all anymore.
Here is the “back story” on this situation…
Turmoil in the Walthers purchasing dept. has resulted in many customers
being advised that delivery on a large portion of our product line is
“Unknown”. This is in fact not true. There are dozens and dozens of our
products (if not hundreds) which Walthers does not have on their shelves
and lists the re-stock date at Walthers as “Unknown”, while we sit with
shelves full of the same items.
The Truth is they are just not ordering new items on a timely basis and
once sold out on the handful of products that they do order, they are
not placing orders to re-stock the sold-out items. They just tell the
customers that delivery on our product is “Unknown”.
In many cases, while we have supplied photos of the new products for
their website, they don’t use them. They show blank spaces so that the
customer is left to wonder what the items look like. They do not even
use some of the photos on their website that we gave them and they used
in the 2016 catalogs.
We paid over $5000 to advertise our new items delivered in 2015, and some
new items for 2016 in the Walthers 2016 catalogs. Yet, we have many of
these items sitting on our shelves and Walthers has them marked as
delivery “Unknown” in the Walthers wholesale database. Possibly, we have
lost tens of thousands of dollars in sales on product we advertised in
the Walthers catalogs and that we can ship directly off of our shelves.
But they only tell people delivery is “Unknown”.
Only about 20% of the people who find out that delivery is “Unknown” on
an item may want to allow Walthers to “Back-Order” that item. So our
sale is lost forever on the space that we PAID for in the Walthers
catalog. Since Walthers does not allow us to list our own website in
their catalog, the customers reach a dead end when they see the product
labelled delivery as “Unknown”.
We have sent Walthers emails about the above issues and they have never
replied to our emails.
We suspect that there are other model railroad manufacturers in the same
boat. You are most welcome to email us with your comments.