Con-Cor has been in business since 1962 (45 years !). Many things have changed over time as originally we were a manufactuer in the USA and at one time had upwards of 45 employees.

As times and costs changed, we gradually moved most of our manufacturing overseas and now import 90% of our products as totally finished goods, or in finished components. We only do some incidental manufacturing today within the USA.

Since we today are mainly a warehousing operation, we have only a small group of employees compared to years ago. And we concentrate on filling incoming orders, so requests for parts and or general inquires have to wait until we have the time to take care of them.

We only check Emails on weekday mornings, and concentrate on downloading orders, so we can pass the orders to the warehouse staff so they can start working on them. Other Emails have to wait until we have the time to take care of them.

Some of the most common questions

Question: I sent you an Email a few hours ago and you have not answered.

You should receive an auto answer that we have received an incoming order within one business day. (M-F only). Other questions and inquiries may take 4-5 business days for us to reply to, depending on how many people are ahead of you. We wish we had the time to reply immediately, but we do not, we concentrate on getting orders shipped to customers.

Some days we get upwards of 200-250 Emails, some of that is spam and we have to sort through it, but we can at most spend 2 hours a day answering random Email, or we would get nothing else done. We appologize in advance, but we can not answer every Email that arrives unless it contains an order or specific request for merchandise.

Question: I sent you an order a few days ago and do not have it yet.

We tell everyone to allow about 3 weeks for the order to reach you..this is broken down as follows:

a)We process all orders (phone,Email,Snail mail and Fax) in order of receipt. So it may be a few days before your order even works it way to the top of the pile. (Weekends and holidays are not counted)

b) If we do not have 100% of your items on the shelf, but we have the components in the warehouse of make it up, your order goes to the packaging/assembly ladies who will pack up or assemble as many of your remaining items as possible from compnents in the warehouse, it may take an additional few days for your order to reach the top of pile in assembly. (Weekends and holidays are not counted)

c) Once the order comes out of assembly it usually takes about 2 days to process and ship the order. (Weekends and holidays are not counted)

d) Then it takes about one day for every 300-400 miles you are from Tucson Arizona for the package to arrive at your door..Most packages under 4 pounds go priority mail, over 4 pounds go Fedex Ground Service, under 4 pounds usually go U.S. Mail.

e) If you have ordered items from our Yard Sale, many of these special sale items sell out quickly and we can not update the website listing on a daily basis, so you may not get 100% of what you ordered, but this is the nature of Sale items, first come first served..

f) Yard Sale orders are processed by date of arrival, and at any given time we may have 50-100 of them that have not been processed or entered into the system as yet.

g) PS: If you respond to an Email reply, please continue the thread of the orginal Email with your reply...we get folks who just send a few word reply and we have no way to match that up with the thousands of Emails we may have gotton since the last exchange...

Question: Your Web site lists and item, but now you tell me it is out of stock.

There are two parts to the answer for this question.

Our Website is not "dynamic" which means it does not change the list of items visible on the Web after every sale, this is for two reasons..

a) Not all items listed on our Website are in stock at all times. Even if we are out of an item, we continue to list it, for it might be instock at one of the hundreds of dealers or distributors that buy from us, and they need to use our Website as a reference tool for product descriptions and pricing.

b) As we mentined above, since we have a solid background in manufacturing our Inventory system is based on a "component system". That means that since many catagories of items have a lot of common components, we do not inventory dozens of each pre-packaged on the shelf, as the orders come in, they batch the items by common components (say Passenger Cars for example), and then they pull the decorated bodies from one Inventory area, and the common chassis parts from another, and make the items up for your orders. This method allows us a great flexibility in Inventroy control.

This adds a few days to the order filling cycle, but allows us to be able to fill a higher percentage of your order in that if we only imported 100% finished goods, if you ordered a "Santa Fe Coach car" and we were out of it, you would not get it, even thouugh we have hundreds of Pennsy, or other Coaches on the shelf all Pre-Packaged. With our system, as long as we have a Santa Fe decorated body shell, we can make up your model for you.

What is the status on Parts and Repairs.

We do not have a repair service for older models.

If you have a new model purchased within the last few months (and have the dated receipt), then we have a customer satisfaction policy, and you can call for a "Return Authorization" number and we will give you instructions on how to return it.

Items returned under this policy we will replace or fix, or exchange components at our choice.

If the model has been altered in any way, for example, decoders added, couplers added, custom painted etc, we can not work on it, as we can not be responsbile for damaging something on the model , but we would be happy to work with a repair person of your choice to get them the parts required.

To find a local repair person, check with a local hobby shop, or local train club in your area. Almost all clubs have members that repair models for other club members.

If you have purchased an older model on Ebay, or at a Train Show, we will be happy to supply you parts if we have them, but do not send them back to us for "repair". Prices for common parts can be found at:

www.all-railroads.com/roundhse/hoparts.htm

www.all-railroads.com/roundhse/nparts.htm

As outlined previously, since we do not do any of the primary manufacturing in the USA anymore, we do not have "coffee cans" of loose parts laying around. We get spare component "assemblies" from our International Suppliers when we can. So for example, we can only sell complete boiler assemblies, or in the case of drivers or valve gear for steam engines, we only sell a complete driver+ valve gear assemby as they come in from the overseas factory. We do not have "loose bits and pc" so to say.

Rivarossi parts: As you must be aware, the Rivarossi company went bankrupt almost 5 years ago, and we have very few parts left for their models, and no hope to get any more.

Do you have any Printed Catalogs?

The cost of printing and mailing tens of thousands of catalogs has not proved practical based on the amount of orders they bring to us. Most models are using the web today. We are printing small flyers highlighting our new products and they area being distributed at many of the train shows. They reflect the same information that is posted on our Website.

You can Register with us to receive an Email Newsetter about every 6-8 weeks, this will highlight new items and updates to our website. Just click on the "Registration" tab at the top of this page.

We want to thank all of our customers!

We at Con-Cor have had a great 45 years servicing you and bringing you a lot of great models for you to enjoy in your modeling.

With our new series of "Famous Trains", we will be bringing you even more spectactular models in the next few years. Jim Conway / Con-Cor International,Ltd.

© 2007 Con-Cor International Ltd.
Revised: May, 2007 All rights reserved. E-mail concor@con-cor.com
(We reserve the right to correct errors and change prices or product specifications without prior notice.)

(Not all items listed are in stock at all times. Even if we are out of an item, we continue to list it, for it might be instock at one of the hundreds of dealers or distributors that buy from us, and need to use our website as a reference tool for product descriptions and pricing.)