Customer Order Form

Please indicate method of payment below:


Credit Card; Ok to charge my credit card ** (see below)
I am mailing in a check or Money Order today to cover the order. (We can only put a "hold" on goods awaiting a check for 7 days.) Important: Please include a copy of your full order with your mailed check or money order, so we can match it up correctly with your Email order.



Con-Cor Customer #:
If you bought from us before, your Customer Number is printed right above your name on your previous invoice/shipping label.(***See comment below if you have moved, or not bought from us before.)


Note Address Change (Print "Change" in Box):
I have bought from Con-Cor before, but moved since my last purchase, please change my address to that shown below.


First Name:
Last Name:
Street:
P.O. Box:
City:
State or Province:
ZIP/Postal Code:
(Please include Zip+4 if you know yours.)
Country:
Daytime Phone #:


If this is a "No Obligation Pre-Order" for a new item, please say so in the Order Box below.

Click on the Video link below if you wish to see a short explanation of our "No-Obligation Pre-Order" Program hosted by Mike Lech.

    We will contact you by Email or Phone before shipping new item to re-confirm with you. You may Change, Modify or Cancel any "Pre-Order" at any time. But if we get sold out on an item before delivery due to heavy advance sales, having a "Pre-Order" on file with us will guarantee you will get yours. You will receive a printed confirmation in the U.S. Mail of your "Pre-Order in 7-10 working days after placing the order with us. If you do not receive written confirmation after 10 days please notify us immediately.

    No deposit is required for a "Pre-Order", and we will not charge your credit card until we have the merchandise ready to ship and have re-confirmed with you on the phone or via Email.

    In fact, you do not even need to provide us with a Credit Card number when placing a "No Obligation Pre-Order". BUT we do need a "Daytime" phone number to call to verify your Pre-Order when items are ready to ship..

    Is a "No Obligation Pre-Order" worthwhile? YES, for example we were sold out on Advance Orders on the new HO M-10000. Several people called us and said they had placed an order through a dealer, but the dealer never got their M-10000 for them. (a check of our records showed that the named dealers had never ordered any of the HO M-10000 models from us.)

     So, placing a "No Obligation Pre-Order" is a good insurance policy for you, to make sure that at least we have one of the models you want with your name on it here at the Con-Cor Warehouse when they arrive.

Con-Cor's Layaway Option.

    We understand in today's economic environment that Budgets are under stress, and therefore we are now offering a "Layway" program, so you can still buy your favorite trains with an easy monthly payment plan.

    Now you can order from Con-Cor up to $500. in merchandise and pay a deposit of 20% of the total. The balance is to be paid in 3 installments over 90 days. ( 1/3 remaining balance at 30,60 and 90 days).

    The minimum purchase to qualify for the Con-Cor Layaway Program would be $150.00 in merchandise.

    Merchandise is reserved for you in our warehouse, and shipped when the final payment is made. (You can pay off the balance due at any time to get earlier delivery of your items.)

What if I have to cancel after making some of the payments?

    If you have to cancel your Con-Cor Layaway, there will be a 10% Cancellation Fee to compensate us for holding you item and all the paperwork processing. 100% of the remainer of your deposit will be Refunded to you via your Credit Card, or by check depending on your preference. Processing cancellations will take about 10 business days.

Do I have to tell you when I Pre-Order something that I was to use the Con-Cor Layaway Program?

    No, you do not have to tell us at the time you Place a Pre-Order that you might do a layaway. Since Con-Cor will be re-contacting you to re-confirm your No Obligation Pre-Order when the item(s) are ready to ship, you can tell us at that time if you wish to do a "Layaway".

Please send me the following Items: 


List Stock #:                 Brief Descriptionof item                   Price of Item  
You may type any comments in the box you like such as "This is a "No Obligation Pre-Order"



If Arizona Resident: Add 8.1% Tax:.......................
Add Normal Delivery Charge:.............................
Grand Total:.......................................................
E-mail Address:
We need this in case we have to reach you about a question on your order, and to send you alerts on new item availability.

Delivery Handling and Processing Charges

Normal USA Surface Delivery:

    USA Addresses for Lower 48 states: For normal delivery fees,see the chart below. We make every effort to ship all orders received within 4-5 working days but some orders may take up to 10 working days before being shipped. Please allow 4-7 business days after your order leaves our warehouse for delivery of your order West of the Mississippi, East of the Mississippi will take a few days more.

Please read our Order filling process details at www.con-cor.com/webFAQ.html

NOTE !! So you should allow about 3 weeks for an order to reach your door after ordering, often it will be much less.

NOTE 2:Orders including spare parts on older items may take up to 4-5 weeks to process before leaving our warehouse, as it takes a lot of time to search the warehouse for the parts for old items, and this is done only on days after all regular orders have been taken care of.

Normal USA Surface Delivery (Lower 48 states+ District of Columbia)
Minimum Order is $20.00 for merchandise and or/merchandise PLUS Shipping and Handling charges.
Add amounts below for Shipping and Handling and Insurance for Domestic USA orders (Lower 48 states+ District of Columbia):
Minimum Order is $20.00 in merchandise value.
$ 20.00 to $ 75.00---------$ 8.95
$ 75.01 to $ 150.00-------$ 10.95
$150.01 to $300.00-------$ 13.95
$300.01 and up -----------$ 16.98

Shipments to Addresses in: Alaska,Hawaii, Puerto Rico, US Virgin Islands, and APO/FPO addresses will be charged whatever the U.S. Postal Service charges us, plus insurance for the package.

International Shipping and Handling:

    Some items may not be available for shipping to destinations outside the U.S, due to International Customs Restrictions. If you are outside the Continental USA, Shipping and handling will be the exact amount of International Shipping plus $4.50 for handling and documentation for your shipment.

Costs For International Air Shipments:

Sorry, but United States Post office has DISCONTINUED International Surface Shipping to all Countries except Canada and Mexico.

So all International Shipmens must go via Air Post now (except Canada and Mexico).

We insure all International Parcels to countries where insurance is offered. In some cases we have to use the higher Priority International rate in order to be able to insure the parcel with the U.S. Post Office.

Following Air Post delivery times are estimates, we have no control over the Postal Delivery System Time Tables.

Canada 1-2 weeks.

2 Weeks to Western Europe, a bit longer to Eastern Europe.

2 weeks to Japan and Australia, and other Pacfic Rim countries.

2 weeks to South America.


If you are sending a Check or Money Order for your order, you may:

PLEASE READ 3 Notes below BEFORE SUBMITTING a "Non-Credit Card Order".

#1) Before Submitting "Non-Credit Card order, please scroll to bottom of page and click on your favorite Railroad "Theme" or Favorite railroad(s), so if a product becomes available that fits your interest we can notify you. Then just scroll back up to the buttom above and submit your Non-Credit Card order.

#2) If you are paying using a Credit Card, please continue to scroll down the page and read the Information ,and don't forget before submitting your order,to give us your favorite "Theme or Favoirte Railroad(s).

#3) The link to Submit an order WITH a Credit Card number is at the very bottom of this page.

NOTE ON THE USE OF CREDIT CARDS:


Con-Cor accepts: MasterCard / Visa / Discover and American Express Credit Cards. Minimum Order for Charge Card accepted is $20.00 (Plus S/H) except for American Express where the Minimum order is $60.00 due to the high service charge fees American Express charges us.

Some people are still concerned about transmitting Credit Card numbers over the Internet. Most Credit cards have some automatic insurance against fraudulant use. (Check with your Credit Card issuer for details.) But you decide. If you do not wish to transmit your Card # over the Internet, you can:

  • Call our Toll Free Order Line 1-888-255-7826 .
  • This is staffed Monday-Friday 10:00 - 3:30 Mountain Time. (We in Arizona never go on Daylight Savings Time)
  • Note: Toll free number only works for domestic Lower 48 states +District of Columbia
  • Fax your order anytime. 1-520-721-8940
  • Mail your order via Snail Mail with a Check, Money Order, or your Credit Card info;
    Con-Cor International
    8101 E. Research Court
    Tucson, Arizona 85710-6758 USA

  • If you do wish to use your credit card, fill in the details below. 



VISA    M/C     Am Express     Discover   Pay-Pal

Credit Card #(all 16 digits):    Exp. Date:(month-year) 
    Note: As of April lst 2013 we now accept Pay-Pal for payment. If you wish you use your Pay-Pal account, then enter the Pay-Pal  account to
    be charged in the line above instead of a Credit Card Number. 

Name of Cardholder, or Pay-Pal account Owner:

NOTES:

#1)  If you become a regular customer you only need to send us your card number with the lst transaction and we can keep that on file, off line in our office.

#2)  ***Customer Number. If you have not bought from us before,leave this box blank. Our computer will assign you a customer number.

#3)  BUT, if you have a customer number and have moved since the last time you purchased from us make sure you fill in the approprate information so we do not ship your order to your old address! If you wish you can transmit your Credit Card number separately to us via Fax.(Con-Cor Fax: 1-520 - 721-8940.)

#4)  If you are an Arizona Resident, and do not have a Re-Sale Tax Number on file with us, we have to charge 8.1% sales tax on your order.

#5)nbsp;If you have any questions, or need special assistance on your order,you may contact our Customer Service Desk from 10:00am to 3:30 pm Monday-Friday Mountain Standard Time Zone at 1-520-721-8939.



And one last Favor before submitting your order: Please Use the Selection Form below to tell us about your Modeling Interests, this will enable us to let you know when new items specific to your Modeling Interests become available...

Please choose a favorite Theme, Region of the Country,or Specific Railroad,
and then we can send you specific Emails when items you
might be interested in become available.

Sorry you can only pick 2 out of the list,
If you want to choose more than one, click your lst choice,
and then hold down the "control key" (CTRL) and click on your 2nd Choice.

You can choose ANY combination of two from:
"Themes" , Regions, and Specific Railroads.

HINT: if you do not find your favorite railroad listed,
then choose the "Region" it is (was) in.  
 

     Thank You For Your Order, We Really Do Appreciate Your Business!

 


 
© 2013 Con-Cor International Ltd.
Revised: 1 April 2013 All rights reserved. We reserve the right change or modify at any time, product specifications, components or pricing.
(Not all items listed are in stock at all times. Even if we are out of an item, we continue to list it, for it might be instock at one of the hundreds of dealers or distributors that buy from us, and need to use our website as a reference tool for product descriptions and pricing.)
mailto:concor@con-cor.com
(We reserve the right to correct errors and change prices without prior notice.)

Our Website is not updated after each sale, so being shown on our website is no guarantee we have the item, or can make it up from components we have in the warehouse. If we can not fill your order 100%, we will Email or Call you on your Daytime Phone number you provide to us.